NDIS Participants

NDIS Participant Feedback or Complaint process

Automobility is a registered NDIS provider, as such Automobility is bound by the respective Codes of Conduct of NDIS.

Pursuant to these Codes, Automobility, in the conducting of its business shall always seek to: 

1) Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions.

 2) Respect the privacy of people with disability in accordance with our Privacy Policy.

 3) Provide support and services in a safe and competent manner with care and skill. 

4) Act with honesty, integrity, and transparency 

5) Act within the client’s best interests and above all safeguard the interests of individual consumers. Never seeking to coerce, exploit or abuse individuals, vulnerable or otherwise, in any way. 

6) Promptly take steps to act on any concerns that may impact on the quality and safety of supports and services provided. 

Full copies of the NDIS Code of Conduct can be obtained from: NDIS: www.ndiscommission.gov.au/participants/ndis-code-conduct

If you feel that Automobility has not acted in accordance with the NDIS code of conduct and would like to provide feedback or make an official complaint, please email

What happens when you provide feedback or make a complaint?

we will:

  • act immediately.
  • acknowledge your complaint within 48 hrs after we receive it
  • contact you after we receive your feedback or complaint and discuss the nature of the complaint.
  • resolve your feedback or complaint within 21 days after we receive it (keeping in mind that complex or multiple issues, may take longer to address)

When we contact you to talk about your feedback or complaint, we may ask you to provide more information to help us understand the nature of your feedback or complaint.

Tailored Solutions For...

Automobility

Child

Great for families to allow the best positioning of the wheelchair in the vehicle for visibility and communication for a child who uses a wheelchair.

Automobility

Spouse

Ideal conversion solutions for couples with a partner who uses a wheelchair. Drive from wheelchair options available.

Automobility

Ageing Parent

Conversion solutions to support families with an ageing parent. Improve quality of life and give them back their freedom!

Automobility

Active Adult

Regain your independence! Wheelchair vehicle conversions for active individuals who refuse to let their disability slow them down.

Automobility

Community & Commercial

Ideal for community groups, aged care facilities, taxis or private hire companies. Flexible vehicle options for passengers who are in a wheelchair.

Why Automobility?

  • Nation-wide service & repair centres

    Nation-wide service & repair centres

  • 24 hour phone support

    24 hour phone support

  • Quality assurance

    Quality assurance

  • After sales support

    After sales support

  • Mobile showroom We come to you

    Mobile showroom
    We come to you

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